Roofing Tip: Check The BBB (Better Business Bureau) Rating
Most folks here in north-central Texas don’t spend a lot of their free time studying roofing companies. Situations requiring the services of a Fort Worth roofing company just don’t occur that often. However, when you do need to hire a roofer to repair, replace or install a roof you want to make sure you contract with a reputable firm. This is where the Better Business Bureau comes in handy. They can provide a wealth of information for consumers and businesses. The following is the Mission Statement of the BBB, which we will then discuss:
BBB’s mission is to be the leader in advancing marketplace trust. BBB accomplishes this mission by:
- Creating a community of trustworthy businesses
- Setting standards for marketplace trust
- Encouraging and supporting best practices
- Celebrating marketplace role models, and;
- Denouncing substandard marketplace behavior
The BBB grades companies according to guidelines established to support the Mission Statement. For example, Old Pro Roofing carries an A+ rating, which is the best you can score. To the homeowner, this translates to an expectation that, if you sign up with Old Pro, you will receive prompt professional service and that you will have peace-of-mind regarding the work done. Grading isn’t competitive in terms of companies being compared on a curve. Companies must meet the standards of the BBB. This means that more than one company can receive the same rating. The consumer must weigh other factors, such as price and convenience, when choosing a Fort Worth roofer.
A key element in utilizing the BBB properly is trust. The Bureau works long and hard to assure the public that they can rely on a system that operates throughout the United States and Canada. If you move from Winnipeg to Fort Worth the BBB makes it easy to find needed services you can count on.
The BBB doesn’t provide recommendations, per se, allowing the Bureau to maintain objective standards, but it does continue to monitor a business after it has received a rating. Companies can move up and down the scale, according to new information. Although the BBB is supported by member businesses, integrity is maintained by force of numbers. There is a general marketplace feeling that objective standards are a good thing industry-wide.
The public is able to register complaints with the BBB. The Bureau has mechanisms to bring complaints to the attention of companies, which usually result in actions being taken or refused within two weeks.
At the end of this article you’ll find a link to the BBB report on Old Pro. In the report you will see not only a sterling score but, in addition, what that score was based upon. Over the past three years seven customers provided feedback to the Bureau, and all seven were positive responses. Note that Old Pro has not had any negative reports or complaints.
Whether you are looking for a Fort Worth roofer or for any other trade professionals you should carefully check the BBB report. It isn’t the only measure of a company but it is a valuable tool that has stood the tests of time.